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W@H & SM

Personal FAQ

(download the pdf version)

General

Payment & Billing

Orders, Shipping, & Returns

Ordering Software

Ordering Adobe Software

Work at Home & Student Media

Troubleshooting

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Work at Home & Student Media

What are Work at Home (WAH) rights?
Your institution may offer limited WAH rights to its faculty and staff members only with no additional license charge. These limited rights permit using application, system, and CAL products on a personally-owned device for work-related purposes only. Institutions can choose to extend these rights to its faculty and staff members only for licensed products for which it has institutional licenses through its EES.

Does my institution offer WAH rights?
All USG and GPLS institutions offer WAH rights for the software items that are covered by their Microsoft EES contracts.

How can we purchase WAH software?
SRS now sells WAH software in both the Institutional and Personal Stores. On the Personal side, it is located in the Work at Home section of our website.

What is the Student Option?
The EES Student Option provides a convenient and cost-effective way for institutions to license selected products for use by their students on a personally-owned device or an institution-owned device assigned to the student’s exclusive use: i.e., a device checked out to a student for the school year.

Does my institution offer the Student Option?
The following institutions offer the Student Option during the 2011—2012 school year:

-- Clayton State University
-- Columbus State University*
-- Gainesville State College
-- Georgia Gwinnett College
-- Georgia Health Sciences University
-- North Georgia College & State University
-- The University of West Georgia

*Columbus State University students are only allowed to purchase MS Office products.

How can we purchase Student Media software?
SRS now sells Student Media software in both the Institutional and Personal Stores. On the Personal side, it is located in the Student Media section of our website.

My order includes a software download from Microsoft. How long will it take for this order to be processed? Also, how do I get it?
These orders are usually processed in less than two business days. New download customers will receive a registration email from “University System of Georgia [noreply@e-academy.com]” with the subject line, “An account has been created for you.” To ensure that you receive this email, you may want to add “noreply@e-academy.com” to your safe senders list. Open this email and click the link to register at the “onthehub.com” website. Once registered, click the corresponding software icons to add these items to your cart for immediate download. If you encounter problems, please consult the Help section of that site for additional information. If you do not receive this email within 1 – 2 business days, please check your junk e-mail folder.

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