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Personal FAQ

Personal FAQ
(download the pdf version)
General 
Payment & Billing
Orders, Shipping, & Returns
Ordering Software
Ordering Adobe Software
 Work at Home & Student Media Troubleshooting
Continue shopping the SRS Personal Store


General
Who is eligible to order from the Software Resource & Services (SRS) Personal Store? The Personal Store is open to the students, faculty, and staff of the University System of Georgia (USG) and the Georgia Regional Public Library Service (GPLS) to purchase software for personal use. However, some items may be restricted to certain customers (students, faculty, or staff).
Why do I have to create separate accounts for the Institutional and Personal Stores? Separate accounts enable us to ensure that items are being procured through the appropriate channels. It also allows our customers to differentiate between their personal and work-related purchases.
Do I have to use my institution (".edu") or library email address in order to create an account? Yes, this is how we verify that you are part of the USG.
I already used this email address for an Institutional account. Can I use it again? I don't have another institution/library email address. Yes, but you must use different passwords for each account.
How do I change my password? Log in to your account and click "My Account" (near the "Login" button). On the left-hand side, under "Settings," click "Change Email/Password."
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