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Personal FAQ

  • What is the difference between the “Institutional” and “Personal” options?

    Institutional refers to purchases made on behalf of an institution-managed payment method like a purchase order (PO) or p-card. Institutional software is for use on an institutionally-owned and managed device.

    Personal refers to purchases made by faculty, staff, or students using their personal credit or debit card. Personal software is for use on your personally-owned device.

  • I purchased a software download for home, how do I install it?

    After you complete your purchase you will receive an email with download and installation instructions, including your license key. You ONLY have 30 days from the date of that email to install. If you did not receive that email, please check your spam/junk mail folder. If you’re still unable to locate the email, please contact us.

  • Can software be installed on more than one computer?

    Personal software guarantees a single installation for the software purchased.

    Institutional software guarantees installs based on the license option(s) purchased.

  • The website says my account has been disabled. What do I do?

    Try re-setting your password. If you are unable to re-set your password, give us a call at 706-583-2230 and we can manually re-set your password over the phone. For your protection we are not able to email passwords.

  • How do I request information about a new product?

    Email our Product Management Specialist.